Privacy policy

Last updated: 2026.

1. Data controller

The controller of personal data is Agencija LLC (agencija.llc), Križ, 10314, Croatia.

For any data protection question write to info@agencija.llc or call 097 673 8200.

2. What we collect

Data	When	Why
Full name	Contact form or newsletter signup	So we can address you properly
Phone number	Contact form	So we can call you back about your enquiry
Email address	Contact form, newsletter signup	Replying to enquiries, sending the guide and occasional tips
Business type and message	Contact form	So we can prepare a meaningful reply and quote
Technical data (IP, device, browser)	Site visit, only with your analytics consent	Anonymous usage statistics

We do not collect special categories of personal data, nor data about children under 16.

3. Legal basis

• Consent (Art. 6(1)(a) GDPR): newsletter, analytics and marketing cookies. Withdrawable at any time.
• Pre-contractual steps at your request (Art. 6(1)(b)): answering your enquiry and preparing a quote.
• Legitimate interest (Art. 6(1)(f)): basic site security and protection against form abuse.

4. Retention

• Enquiries that don't lead to work: 12 months from last contact.
• Client data: for the duration of the engagement plus 11 years, as required by Croatian tax law for business records.
• Newsletter: until you unsubscribe. Every email contains an unsubscribe link.

5. Who receives the data

We never sell your data or pass it to third parties for marketing. We use the following processors, strictly to the extent needed to run the site:

Service	Purpose	Location
Netlify, Inc.	Hosting and content delivery	USA (EU standard contractual clauses)
FormSubmit	Forwarding contact form messages to our inbox	USA (EU standard contractual clauses)
MailerLite	Newsletter and guide delivery	EU (Lithuania)
Google (Analytics / Ads)	Anonymous statistics and ad measurement, only with your consent	USA (EU standard contractual clauses)

6. Your rights

Under the GDPR you have the right to access, rectification, erasure, restriction of processing, object to processing, data portability, and to withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

Send requests to info@agencija.llc. We respond within 30 days. If you believe your rights have been breached, you may lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), Selska cesta 136, 10000 Zagreb, azop.hr.

7. Security

The site uses HTTPS encryption. Only the controller has access to submitted data. We do not store card details or process payments through this site.

8. Cookies

A full cookie list is in our cookie policy. You can change your choice any time via cookie settings.

9. Changes

We may update this policy. The date at the top reflects the last change; material changes are published on this page.